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Update: I Am a Bad Parent and Kids Shouldn’t Be Allowed to Fly
After yesterday’s trip report on my painful journey across the country with my kids, I received a lot of feedback. Most of it was empathetic or at least found the humor of it all hilarious. But one...
View ArticleTopic of the Week: Where Will the Next Successful Start-Up Come From?
Sticking with yesterday’s theme that the US is a great place to run an airline right now, let’s turn the question to you. What do you think the next US-based successful start-up will look like? What...
View ArticleCranky on the Web (August 11 – 15)
In the Trenches: Evolving With Our Clients – Quickbooks Blog The Intuit Small Business Blog has changed its format, and I’m ramping back up to weekly discussions about Cranky Concierge.
View ArticleCranky on the Web (August 18 – 22)
In the Trenches: Tracking Our Revenue Sources – Intuit QuickBooks Blog Our system wasn’t set up to track revenue in a way that would really be useful. That’s now fixed.
View ArticleCranky on the Web (August 25-29)
In the Trenches: Handling Referrals – Quickbooks Small Business Blog Referrals are very important to our business, so we want to make sure we’re handling them right.
View ArticleTopic of the Week: The Best Things You’ve Heard Onboard
This week’s topic comes from a reader, Herb. What are some of the best funny, clever, or sarcastic comments you’ve heard come from a pilot or flight attendant on duty? Maybe it wasn’t even intentional,...
View ArticleHonoring the Flight Crews That Died 13 Years Ago Today
Today is now technically called Patriot Day in the US, but for those of us in the airline industry, it’s also the day that our industry was flipped on its head. We talk about the impact on the industry...
View ArticleCranky on the Web (September 7 – 12)
When luxury ruled the skies: Flying in the 1950s and ’60s – Sacramento Bee I was asked my opinion about whether the “golden age” of air travel really existed. In the Trenches: How to Turn Customers...
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Cranky on the Web (September 15 – 19) and Some Reading Material for the Next...
Usually when I go on vacation, I try to either write a bunch of posts myself or wrangle up some guest posts. This time, that’s not happening. It takes a long time to prep posts, even guest posts, and...
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Three Innovative Companies That Can Improve the Air Travel Experience
I spent last week at the IATA World Passenger Symposium in San Diego, and there was a lot of fun to be had. But I was there for more than fun; I was there to judge… literally. On the final day of the...
View ArticleCranky on the Web (October 27 – 31) – The Future of Air Travel
Future of air travel? – Fox 5 News New York I was asked to talk about all the future enhancements coming to economy class travel. You can see just a snippet of me hastily signing on to Skype to help...
View ArticleTopic of the Week: What Would You Do With a “Lost” Rental Car?
I was a great event in Raleigh/Durham this week (Travelport Ignite), and I had a very strange experience with National Car Rental. I received an email saying that 9 hours after I had picked the car up...
View ArticleCranky on the Web (November 3 – 7) – Tips for Holiday Travel, Best Time to...
Money Saving Tips for Holiday Travel – Momaboard I did a Google Hangout with Kaamna from Momaboard and Rachita from MakeMyTrip talking about how to save money during holiday travel. The sound quality...
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Former American CEO Bob Crandall Knows How to Entertain a Crowd
Last week, I attended the Travelport Ignite conference which was put on with Duke’s Fuqua business school. There was no tradeshow floor or panel discussions. This was a different kind of conference...
View ArticleThe True Meaning of Thanksgiving 2014
Ah, Thanksgiving. It’s my favorite holiday of the year. This time, a quick road trip brought me to Phoenix, so no airplanes needed. For everyone else, hopefully you’ve had easy travels despite the snow...
View ArticleCranky on the Web – Customers From the Past
In the Trenches: Customers Who No Longer Use Us – Small Business Center This week I take a look at how we think about dealing with Cranky Concierge customers who used us last year but haven’t this year.
View ArticleTopic of the Week: Your Predictions for 2015
The new year is almost here. We’ve looked back at your 2014 predictions, so now it’s time to look forward to 2015. What’s going to happen?
View ArticleTopic of the Week: 2014 Flying Summary
Well that’s it. 2014 is over and I had an interesting year of flying. I didn’t leave the country once, which seems crazy. But I already have two trips planned that will take me elsewhere in 2015. For...
View ArticleCranky on the Web – 1099s Aren’t Fun
In the Trenches: Making Sense of 1099s – Small Business Center It’s tax time and that means it’s 1099 time. I hate dealing with 1099s.
View ArticleCranky on the Web – Revisiting Social Media
In the Trenches: Thinking About Social Media Again – Small Business Center Once again I take a look at our social media strategies. For those who are interested, I did start an Instagram account, but...
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