Cranky on the Web (October 17 – 21)
In the Trenches: Repeat Clients – Intuit Small Business Blog There’s nothing better than having repeat clients, so I’m always trying to figure out the best way to increase that business. United,...
View ArticleCranky on the Web (October 24 – 28)
If you’re wondering where my CNN column has gone, it hasn’t disappeared. I’m just going to be writing a little less frequently. The next one will go up on Monday, and as always, will be linked to from...
View ArticleCranky on the Web (December 4 – 9)
In the Trenches: What to Give Employees for the Holidays? – Intuit Small Business Blog It’s holiday time, and that means it’s time to figure out the best gift to give to those who contribute to the...
View ArticleCranky on the Web (December 19 – 23)
Pack patience for air travel amateurs – CNN Out of the Office ’tis the season for amateur travelers to come out of the woodwork. Here are some thoughts on how business travelers can navigate it. In the...
View ArticleTopic of the Week: 2011 Flying Summary
The year is just about done for, so it’s time to look at how much flying we all did. My two trips across the pond helped to offset the lack of flying toward the end of the year. What did your year look...
View ArticleTopic of the Week: Upgrading with a Baby
This became a big discussion on Twitter, so I thought I’d bring it here. In a couple months, my wife and I are taking the little guy on his maiden voyage, and we had the chance to upgrade using miles...
View ArticleWant to Earn More Miles? Get a Credit Card and Help Cranky
I’ve received a lot of expressions of support from readers over the years wishing that they could do more to help support Cranky financially. Until today, the main way you could help was by using...
View ArticleCranky on the Web (May 14 – 18)
In the Trenches: Benefits – Intuit Small Business Blog The menu of benefits to be provided to employees is surprisingly large. They aren’t all paid, but it’s still a bit of a minefield.
View ArticleCranky on the Web (July 2 – 6)
10 Ways To Travel Like a Frequent Flier – Johnny Jet A nice shout-out from Johnny Jet about Cranky Concierge services. In the Trenches: Getting Together – Intuit Small Business Blog I brought my new...
View ArticleCranky on the Web (September 3 – 7)
In the Trenches: The Late Summer Lull – Intuit Small Business Blog The end of August is a very quiet time for us. That usually means that I can focus on longer term projects. Not this year.
View ArticleCranky on the Web (October 22 – 26)
In the Trenches: Finally, a Full-Time Employee – Intuit Small Business Blog After a very long time, I finally was able to hire a full time employee.
View ArticleCranky on the Web (November 5 – 9)
In the Trenches: How Extra Help Pays Of – Intuit Small Business Blog I’m loving having more help. It frees me up to focus on things that I’ve been ignoring, like website forms. Making Sense of New,...
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The True Meaning of Thanksgiving 2012
To all my American readers, Happy Thanksgiving! I’m certainly thankful for all of you who came out to do some Crankyspotting in Phoenix on Monday. I’d say we had 12 to 15 folks, including one who...
View ArticleTopic of the Week: Your Thanksgiving Travel
Hopefully everyone is with family and enjoying their long Thanksgiving weekend here in the US. How were your travels? Any delays? Stories from the road?
View ArticleTopic of the Week: Your Predictions for 2013
The end of the year is just about here, so now it’s time to do your best Carnac impression and decide what’s in store for next year. What are the big news stories going to be? (I’ll bet we have our...
View ArticleTopic of the Week: 2012 Flying Summary
Since I flew on December 30, I had to wait to post this until the new year. Here is my summary. It was light for me especially since I didn’t do much flying when my son was born early in the year....
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Willie Walsh Has Plenty to Say About Alliances and Acquisitions at CAPA’s...
My time in Dublin wasn’t just spent drinking Guinness and learning about Travelport’s new merchandising platform. The main event was the Centre for Aviation’s (CAPA) Airlines in Transition conference....
View ArticleTopic of the Week: Friday Free-for-All
Last week, it was suggested that I try a Friday post without a topic; one where people can just discuss whatever is on their minds in the airline industry. So let’s take a swing at it…
View ArticleCranky on the Web (May 27 – 31)
The Contrarian View: Why Phoenix Could Become An Even Bigger Hub And LA Could See Big Changes – PlaneBusiness Banter ($Subscription Required$) This week I joined Holly Hegeman over at PlaneBusiness as...
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A Little Love for Routehappy
I’m not sure how many of you have had the chance to test out Routehappy yet, but the site has been live for about a month now, and it is incredibly helpful for trip planning if you care about more than...
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